![]() Office Location: Zakir Complex (9th floor), Ka-218, Kuril Chowrasta, Dhaka 1229 Salary: 12k - 15k (Negotiable based on experience) Sick leave, Casual leave, and public holidays as gazetted by the government and organization’s decision.Recreation facility (Home theatre and Play Station).Fully subsidized (Breakfast, Lunch, and Evening Snacks).Self-motivated and proactive attitude, with the ability to work independently and as part of a team.Strong business acumen and understanding of customer success principles and best practices.Familiarity with CRM software and customer success tools is a plus.Analytical mindset with the ability to interpret data and metrics to drive customer success initiatives.Exceptional organizational and time management skills, with the ability to manage multiple priorities and deadlines.Strong problem-solving and decision-making abilities, with a focus on customer satisfaction.Excellent communication and interpersonal skills, with the ability to build strong relationships and influence at all levels.Proven experience in a customer-facing role, preferably in customer success, account management, or sales.Bachelor's degree in business, marketing, or a related field.Collaborate with the sales team to identify upsell and cross-sell opportunities and assist in the renewal process.Stay up-to-date with product updates and new features, and proactively communicate these to customers to drive adoption and value.Monitor industry trends and best practices to continuously enhance our customer success strategies and processes.Provide training and support to customers to ensure they are effectively utilizing our products and achieving their desired outcomes. ![]() Identify and track key customer success metrics, such as customer satisfaction, retention, and expansion, and take necessary actions to meet or exceed targets.Conduct regular check-ins and business reviews with customers to assess their satisfaction, address any concerns, and identify opportunities for improvement.Collaborate with cross-functional teams, including sales, product, and support, to ensure a seamless customer experience.Proactively engage with customers to understand their business objectives, identify opportunities for growth, and provide strategic guidance and support.Serve as the primary point of contact for customers, building strong relationships and acting as their advocate within the company.Develop a deep understanding of our products and services to effectively articulate their value to customers.You will be responsible for building strong relationships with customers, understanding their needs and goals, and providing exceptional service to drive customer retention and expansion. As a Junior Executive Customer Success, you will play a critical role in ensuring the success and satisfaction of our valued customers. We are seeking a highly motivated and customer-focused individual to join our team as a Junior Executive Customer Success.
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